Human Resources Consulting seeks a Call Center Supervisor professional in Recife (Graças). Rodrigues Administração is a company specialized in business management and consulting services. We provide customized solutions to optimize the performance of businesses across various sectors. **Responsibilities:** Lead, engage, and develop the customer service team. Conduct feedback sessions, coaching, and development plans. Ensure adherence to scripts, processes, and internal policies. Manage scheduling, breaks, and resource allocation. Address critical incidents and support conflict resolution. Suggest continuous improvements to processes and the customer journey. Position requires on-site work in Recife / PE. Tasks consistent with standard Call Center Supervisor duties. Previous experience as Customer Service Coordinator, Telemarketing Manager, Customer Service Team Leader, or Customer Service Supervisor may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: R$3,000.00 * Meal Allowance * Transportation Allowance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 7:00 AM to 5:00 PM.
João Silva
Indeed · HR
João Silva
Indeed · HR
