OPERATIONS SUPERVISOR

Description

Job Summary: Manages operations and teams, monitors machine performance indicators, coordinates maintenance activities, communicates with customers, and develops relationships to drive continuous improvement. Key Highlights: 1. Operations and team management 2. Focus on machine/equipment availability 3. Relationship development and continuous improvement **A BRAZILIAN COMPANY BUILT ON TALENT, PASSION, ENTHUSIASM, AND CHALLENGES!** Hi, we are **VAMOS**! A unique ecosystem offering alternatives for renewing and expanding the Brazilian vehicle fleet. Guided by this mission, we build our business daily around two pillars: renewal and innovation — consistently enhancing our customers’ performance and profitability. Our journey is driven by responsibility toward every **CUSTOMER**, commitment to our **PEOPLE**, **SIMPLICITY** in our distinctive way of being and acting, **OWNER MINDSET** in our daily work, assurance of **SUSTAINABILITY** in everything we do, and **PROFIT** as the guarantee enabling renewal of our cycles. We seek individuals who embody simplicity, passion for service, and eagerness to learn, challenge themselves, and grow alongside the company. If this describes you — and you wish to work in an environment where our PEOPLE truly make a difference — explore our open positions or submit your resume to our talent pool. All selection processes conducted by **VAMOS** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * Manage operations and teams under your responsibility, overseeing the daily routines of technicians and controllers assigned to your region/unit. * Directly monitor operational KPIs, with primary focus on **machine/equipment availability**. * Track operational incidents — corrective and preventive — conduct follow-ups on service orders, and support demand prioritization. * Support logistics for moving machines/equipment for internal or external maintenance, when required. * Communicate with customers regarding equipment status, return deadlines, operational issues, and alignment matters. * Escalate critical topics to leadership, providing context, data, and necessary information for decision-making. * Monitor preventive maintenance KPIs, ensuring predictability and adherence to scheduled plans. * Conduct site visits to operations under your responsibility to observe routines firsthand, strengthen field-team relationships, and identify improvement opportunities. * Develop relationships with other supervisors and partner departments, broadening operational support networks. * Focus on cost reduction, continuous improvement, and supplier network development. * Support damage control, including customer alignment and formalizing resolution procedures when liability assignment is required. * Perform people management, including routine tasks such as attendance tracking, vacation scheduling, and administrative controls related to the team. * Monitor expiration dates and mandatory releases for facility access — e.g., occupational documents and authorizations — preventing operational disruptions. * Support, in the future, management of mini-stocks/operational warehouses, where applicable. **Requirements and Qualifications** * Proficiency in **Microsoft Office Suite**. * Prior experience in **operations management**, **people management**, or supervision of technical/operational teams. * Experience in operational environments with direct customer interface. * Willingness to travel and visit operations under your responsibility. Willingness to maintain ongoing operational oversight and responsiveness, considering business dynamics and requirements for constant mobile availability/on-call managerial support. * **Additional Information** You’ll receive the traditional benefits you already know — and more: * **Benefits Club:** An exclusive platform offering discounts across multiple categories — dining, entertainment, services, education, leisure, and sports. * **Connected to You:** A dedicated channel providing specialized support for you and your family — psychological, social, financial, legal, and more — available 24/7 with full confidentiality. * Extended **Maternity** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We recognize how vital children’s and adolescents’ education is. At **VAMOS**, we support our people by helping cover the cost of the **school supply kit** for their children. * **VAMOS University**, a platform for your self-development and continuous learning.  * **Veterans Event:** We recognize and celebrate our long-standing employees through special events for those completing 15+ years with us. * **Mom’s Corner:** Dedicated spaces at our headquarters in Itaim Bibi and administrative office in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. These areas provide all necessary **equipment for milk expression and storage**, with privacy and comfort. **** * **Totalpass:** For your quality of life, health, and well-being. * **School Supply Kit** offered at accessible prices (so you can secure high-quality materials with excellent value).  * **Pet Love:** To care for your four-legged family member too — we’ve added a special benefit for this beloved member of your household. **We’re thrilled to see you here!** At VAMOS, we believe people are our greatest differentiator. We are an ecosystem transforming transportation and mobility through innovation, simplicity, and purpose — all grounded in strong values aligned with ESG principles, now further strengthened by our new strategic lens: **SIM+PAR**. **SIM+PAR** reflects how we aim to advance in 2026: **SIM** stands for *simplify*, *unite*, and *move forward together*. **PAR** stands for *partnership*, *ownership*, and *purpose*. This combination drives our decisions, culture, and way of working — always focused on what truly matters: people. Here, you’ll find real opportunities for growth, development, and ownership. We actively include underrepresented groups and value diversity in all its forms. Our job openings are open to everyone, regardless of gender, race, sexual orientation, religion, or disability. We seek talents who share our passion for customers, our results-driven focus, and our desire to shape the future — simply and collaboratively. **Our Values Drive Us:** * **Customer**: The reason for our existence. * **People**: What makes us unique. * **Simplicity**: Being simple to be agile. * **Owner Mindset**: “If it were mine, I’d do it better.” * **Sustainability**: Every action counts. * **Profit**: A shared mission — to grow and keep innovating. Now, with **SIM+PAR**, we reinforce our ambition to achieve even more and better: act with purpose, strengthen partnerships, accelerate initiatives, and jointly build a more human, efficient, and connected ecosystem. If you believe you can make a difference and want to build your career in a collaborative, safe, and opportunity-rich environment, **LET’S GO — TOGETHER**. Because here, **PEOPLE ARE OUR BUSINESS**.