Assist in processes related to Health Promotion and Disease Prevention programs, as well as administrative routines of the department, with a focus on internal and external customer satisfaction. **Responsibilities and Duties** * Provide telephone and in-person customer service; * Organize patient registration data in the service management spreadsheet; * Schedule home visits for clients enrolled in the "Lado a Lado" Program, conducted by healthcare professionals, following chronological order of appointments; * Contact clients by phone to schedule home visits and record relevant visit information in the management spreadsheet; * Support the Home Care team in telephone customer service; * Schedule patient transfers upon request from the team; * Conduct social assessments under the supervision of the department’s Social Worker; * Accompany the department’s Social Worker during home visits; * Maintain attendance records for program participants; * Organize documents related to patients’ medical records; * Verify in the TOTVS system whether the health plan of clients served by the "Lado a Lado" Program meets eligibility criteria (prepaid and without exclusions); * Create appointment schedules containing information specific to home visits, after emailing these schedules to the professionals responsible for the services; * Process authorizations for "Lado a Lado" Program service forms in the TOTVS system; * Provide reception customer service under team supervision; * Complete documents (Heel Prick Test filter paper, Heel Prick Test protocol, correspondence notebook, and service forms) associated with the "Bebê Unimed" Program; * Schedule and confirm appointments for clients seen by the physician in the "Lado a Lado" Program; * Record results of NAIS customer satisfaction surveys in the spreadsheet; * Assist in processes related to Health Promotion and Disease Prevention programs, as well as administrative routines of the department, with a focus on internal and external customer satisfaction; * Organize departmental documents and files; * Support the reception team in face-to-face customer service. **Requirements and Qualifications** * Currently enrolled in an undergraduate Administration program, from the 2nd year onward. * Excel knowledge is desirable. **Additional Information** * **Work schedule:** Monday to Friday, 8:00 AM to 2:00 PM / Monday to Friday, 12:00 PM to 6:00 PM * **Work location:** NAIS (Av. Dep. Benedito Matarazzo, 9045 – Jardim Oswaldo Cruz, São José dos Campos)  #### **Benefits:** Unimed Viver Bem Ward Health Plan **(exclusive to employees)** Transportation Allowance Pharmacy Discounts Unimed SJC Benefits Club – Offers exclusive discounts and experiences for customers at various establishments. Unimed College/Conecte Platform – Free online short courses Recognition Program – (1 day off every semester, based on goal achievement) **Caring for people for over 50 years!** Unimed São José dos Campos was founded in 1971 with the mission of delivering excellent, efficient, empathetic, and respectful medical care. Today, we are the **largest health operator in the Paraíba Valley**, serving over 100,000 customers and supported by a network of more than 700 cooperative physicians. **A comprehensive structure for everyone!** We provide holistic healthcare to our customers, believing that **prevention and care are essential for a fulfilling life!** To achieve this, we operate laboratories, medical care centers, urgent care units, day hospitals, NAIS/Viver Bem facilities, and the Santos Dumont Hospital—specialized in high- and medium-complexity surgical procedures. Among Unimed SJC’s distinguishing features is the **NAIS/Viver Bem Space**, dedicated to preventive medicine and staffed by a multidisciplinary team focused on promoting actions and programs aimed at improving health and quality of life. **A diverse and inclusive team!** Unimed SJC values diversity and inclusion within the organization, aligned with cooperative principles that strongly advocate for a fairer and more equitable society. Therefore, everyone is welcome at our cooperative, which is committed to becoming increasingly plural, inclusive, and diverse.