**Description:** **Education:** High school diploma completed **Professional Experience:** Have demonstrable technical experience in the specific services to be provided; Have experience working in technical support and/or help desk activities; Have experience operating microcomputers with office software applications; Have completed training in Quality Customer Service; Have completed training in Service Desk. Provide second-level in-person and/or remote user support; Maintain contact with requesting users to obtain further information, if necessary, and provide proper guidance; Minimize the impact of incidents in microcomputing that cannot be prevented; Register user accounts and profiles across various operational platforms; Support and assist users in using software installed on microcomputers; Provide technical guidance and tips regarding the use of features and functionalities available in basic software, applications, information systems, and general IT equipment; Assist in the logistics and control of new and used ICT equipment; Perform remote interventions on workstations to carry out configurations, installations, and removals of applications, software updates, and various repairs; Provide technical guidance and tips regarding the use of features and functionalities available in basic software, applications, information systems, and general IT equipment; Reinstall standard system images on microcomputers and notebooks, including the data (files) backup process; Support and assist users in using software installed on microcomputers; Perform preventive and corrective maintenance on desktops, notebooks, self-service terminals, printers, scanners, UPS units, document trackers, and other ICT equipment; Install, configure, and repair microcomputers, notebooks, printers, UPS units, barcode readers, document trackers, monitors, scanners, and self-service terminals; Reinstall standard system images on microcomputers and notebooks, including the backup process for user-related data (files); Install, configure, operate, and maintain audio and video hardware and equipment, such as mixers, microphones, amplifiers, webcams, speakers, LCD/LED TVs, and projectors; Provide sound system services for events; Implement and configure videoconferencing solutions; Maintain, supervise, and provide technical support for data security solutions; Monitor active network devices; Monitor antivirus servers, routers, Windows Server servers, WSUS services, WAN accelerators, file servers, and monitoring software (e.g., Zabbix); Monitor the usage and maintenance of external data communication links. Monitor the usage and maintenance of external data communication links; Install, configure, operate, and maintain telephone switchboards; Install, maintain, and program telephone extensions; Install and maintain structured cabling network points; Repair defects in telephony and fax equipment; Install network equipment and their applications (network switches and routers); Manage metallic cabling and fiber optic networks within court facilities; Manage the fiber optic network; Configure and maintain active network devices; Install and maintain equipment distributing wireless network services; 251117020246312216