Customer Management Supervisor

Description

Job Summary: We are seeking proactive and innovative individuals who act as transformative agents to help us achieve our goal of universalizing basic sanitation across Brazil. Key Highlights: 1. Guide and supervise commercial teams in the field 2. Analyze and provide solutions for customer service 3. Administrative support including indicator development To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have been present in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to deliver sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive and innovative individuals who act as transformative agents toward our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Aracaju, Sergipe** **Responsibilities and Duties** * Guide and supervise commercial teams in the field regarding recensus tasks; * Generate, verify, analyze, and forward designated spreadsheets and reports, as well as input and update data in computerized systems; * Analyze and provide solutions aimed at fulfilling customer requests, complying with the company's established regulations; * Provide administrative support to the operations coordinator and/or supervisor through information reporting, indicator development, and related activities; **Requirements and Qualifications** * Completed High School education. * Preferred: Bachelor’s degree in Administration, Sanitation, or related fields. * Driver’s License Category B. At Iguá Saneamento, we value diversity in all contexts and strive to promote an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability \- PCD, LGBTQIAPN\+, Ethnicity/Race, Beliefs, and Generations). Join us in driving this change—we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and wellness programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited establishments such as gyms and studios (TotalPass) * Partner network and discounts on products and services * Internal quality-of-life programs: Mente Leve (emotional health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational policy) * Special Christmas voucher (in gift basket or food/meal card format, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary depending on the unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide and operate in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to delivering improved quality of life and health to the populations we serve, through responsible, high-quality delivery of treated water and collection, conveyance, and treatment of sewage. More than just a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—drop by drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical, inclusive practices and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA\+ persons—regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of each individual to drive transformation. We already have over **2\.800 employees**, and continue aiming even higher. Have you ever asked yourself what your purpose is and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **\#JoinIguá** Let’s build a better future—together, Iguá Saneamento.