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Job Summary: Customer service and support, resolving inquiries, negotiating debts, and managing documents to ensure continuity of sanitation services. Key Highlights: 1. Acting as a transformative agent to bring sanitation services to the population 2. A sustainable, developmental, and safe work environment 3. An ethical and inclusive culture that values diversity To become the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, employing over 2,500 people, serving 6 million customers, and pursuing our purpose of delivering sanitation services to the populations we serve — helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents toward our goal. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Lagarto, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face or remote communication channels, resolve inquiries, address issues of varying complexity, provide accurate guidance to customers, and contribute to business continuity; * Open and close service requests for customer support via Service Orders (SO), and process SO closures for inspections of suspended connections, ensuring necessary services remain updated; * Assess feasibility of requested services by reviewing existing bills, approving or requesting approval for service delivery according to requirements; * Make and receive calls, provide guidance, and conduct negotiations with customers and collection agents, including debt settlement negotiations in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, file, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agencies’ databases; * Drive company vehicles when external service assignments require it, adhering to traffic safety regulations and standards. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; strong communication skills; * Negotiation skills; knowledge of sanitation — preferred. At Iguá Saneamento, we value diversity in all contexts and strive to promote an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disabilities — PwD, LGBTQIAPN+, Ethnic-racial background, Beliefs, and Generations). Join us in driving this change — we believe in the power of every individual’s uniqueness to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program offering free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and chronic disease management programs, promoting healthy habits * Access to a network of partner facilities, including gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: “Mente Leve” (Emotional Health), “Convivendo” (support for employees with chronic diseases), “Enxuga” (healthy habit promotion), and “Melhor Maternidade” (prenatal and postnatal support for employees and dependents, including children up to 2 years old) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * On-site cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR — Profit and Results Sharing * Payroll-deducted loans **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary depending on the unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We are committed to improving quality of life and public health for the communities we serve, delivering responsible, high-quality treated water and comprehensive sewage collection, conveyance, and treatment services. More than just a business activity, we view universal basic sanitation as a large-scale commitment — to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces our commitment daily — drop by drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment — generating positive societal impact. Valuing and respecting differences is integral to our culture, enabling ethical and inclusive practices and ensuring a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA+ persons — regardless of beliefs, age, or any other social or identity marker. We strive for equity and respect across our teams and believe in the strength of each individual’s uniqueness to drive transformation. We now have over **2.800 employees**, and we continue aiming even higher. Have you ever asked yourself what your purpose is and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **\#VemSerIguá** Let’s build a better future — Iguá Saneamento.
