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Job Summary: Provide customer service by addressing inquiries, resolving issues, and conducting negotiations, aiming to deliver accurate guidance and ensure business continuity. Key Highlights: 1. Personal customer service and communication channels for customers 2. Negotiation and guidance with customers 3. Support in updating contact information and organizing documents To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a mission to deliver sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals ready to innovate and act as transformative agents toward our goal. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Campo do Brito, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face interaction or communication channels, clarify doubts, resolve issues of varying complexity, provide accurate customer guidance, and contribute to business continuity; * Open and close service requests for customer service via Service Orders (SO), and also process SO closures for suspended connection inspections, ensuring necessary services remain up to date; * Assess feasibility of requested services by analyzing existing bills, approving or requesting approval for service provision according to need; * Call, receive calls from, advise, and negotiate with customers and collection agents, as well as negotiate debt settlement options for payment in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact information in the customer portfolio database and/or public agencies; * Drive company vehicles when external service is required, complying with traffic safety regulations and established norms. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; strong communication skills; * Negotiation skills; knowledge of sanitation—preferred. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability—PcD, LGBTQIAPN+, Ethnic-racial background, Beliefs, Generations). Join us in driving this change—we believe in the power of every individual’s uniqueness to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well-being and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Preventive and health-care programs—including chronic disease management and promotion of healthy habits * Access to a network of accredited facilities, such as gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to 2 years old) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in gift basket or food/meal card format, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR—Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health by responsibly delivering treated water and providing excellence in sewage collection, conveyance, and treatment services. More than a business activity, we view universal basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—in every drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is part of our culture, promoting ethical, inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA+ persons—regardless of beliefs, age, or any other social or identity marker. We seek equity and respect within our teams and believe in the strength of each individual’s uniqueness to drive transformation. We already have over **2.800 employees**, and continue striving to go even further. Have you ever asked yourself what your purpose is—and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.
