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Job Summary: We are seeking a proactive and innovative professional to act as a transformative agent, providing administrative and commercial support while ensuring customer service and satisfaction at a sanitation company. Key Highlights: 1. Act as a transformative agent in basic sanitation. 2. Promote a sustainable, developmental, and safe work environment. 3. Focus on the population's quality of life and health. To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to deliver sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Lagarto, Sergipe** **Responsibilities and Duties** * Guide commercial teams regarding customer service tasks (refresher trainings and training sessions); * Issue, verify, analyze, and forward required spreadsheets and reports, as well as enter and update data in computerized systems; * Analyze and provide solutions to meet customer requests, complying with the company's established regulations; * Provide administrative support to leadership through information reporting, indicator development, and related activities; * Serve customers via communication channels (in person, phone, e\-mail, among others); * Assess feasibility for executing services requested by customers; * Negotiate outstanding customer debts for payment, according to company-established rules; requesting support and approval for cases outside internal policies; * Conduct on-site visits to assess service quality, performing service audits; ensure compliance with applicable norms, procedures, and deadlines for related services. **Requirements and Qualifications** * Completed High School education. * Preferred: Bachelor’s degree in Administration, Sanitation, or related fields. Experience in energy, water, or public utility sectors. * Driver’s license category B * Intermediate Excel proficiency At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability \- PCD, LGBTQIAPN\+, Ethnicity/Race, Beliefs, and Generations). Join us in driving this change—we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well\-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive and health care programs with monitoring for chronic disease patients and promotion of healthy habits * Access to a network of accredited establishments, including gyms and studios (TotalPass) * Partnership and discount network for products and services * Internal quality-of-life programs: "Mente Leve" (Emotional Health), "Convivendo" (support for employees with chronic diseases), "Enxuga" (healthy habit promotion), and "Melhor Maternidade" (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (delivered as a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary depending on unit, position, or employment regime, following eligibility criteria—we will provide further details.* #### **In 2017, we were founded with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public\-private partnerships. We commit to enhancing quality of life and public health by delivering high-quality treated water supply and sewage collection, conveyance, and treatment services. In 2024, we were recognized for the 8th consecutive year as a Great Place to Work by the consulting firm Great Place to Work (GPTW). More than just a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, people, the environment, partners, and Brazil’s sustainable development. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and highly educational environment—generating significant societal impact. Valuing and respecting differences is embedded in our company to continuously promote an ethical and inclusive culture and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA\+ persons, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams—so join us in driving this change. We believe in the power of each individual to create transformation! We already exceed **2\.500 employees**, and we are expanding rapidly—with even greater growth ahead! Have you ever wondered about your purpose and the story you want to write for your life and career? Have you always dreamed of playing a leading role in your career and impacting thousands of lives? You can be part of this! **\#VemSerIguá** Let’s build a better future—together, Iguá Saneamento.
