Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage and prospect new micro and small entrepreneurial clients, with emphasis on satisfaction and growth support. Key Highlights: 1. Portfolio management and prospecting of entrepreneurial clients 2. Focus on customer engagement and satisfaction 3. Development within a growth ecosystem Prospera Customer Specialist Country: Brazil If you are eager to grow and learn continuously, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem committed to helping individuals and businesses prosper. Here, you can create the new, challenge the market, and question the status quo. It’s about combining the urgency of the present with the vision of the future — always delivering the best possible customer experience. It’s about being part of a global company that values diversity across all dimensions and embraces a horizontal organizational culture. At Santander, we uphold a horizontal culture structured around four career clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist — the primary subject-matter expert in your field. Your role will include: Managing your portfolio and prospecting new micro and small entrepreneurial clients; Conducting in-person visits to our clients; Identifying and acting upon potential partnerships; Ensuring customer engagement and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: Completed high school education or technical certification (a university degree is preferred); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitting Allowance; Gympass or Totalpass; Nascer Program; Be Healthy \- A program encouraging healthier habits; PAPE \- Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to answer the call? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers by providing financial education and guidance on responsible credit use. If this resonates with you, join Santander! ️ \#HereYourCallTransforms \#JoinSantander \#BecomeAProsperaCall