Customer Service and Process Assistant

Description

Job Summary: Work as a Customer Service and Process Assistant, performing pre-consultations, scheduling, process organization, and project tracking within a construction company. Key Highlights: 1. Process optimization and administrative support in a construction company. 2. Interaction with clients, partners, and engineering/architecture teams. 3. Daily use of technology and digital tools. Customer Service and Process Assistant \# 1165 We are hiring a Customer Service and Process Assistant to work at a construction company in Aracaju-SE **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM, with a break. **Compensation:** BRL 1,800.00 \+ Transportation Allowance \+ bonus. (Gross income potential between BRL 3,000.00 and 6,000.00\). **Requirements:** **Mandatory:** High school diploma; Prior experience in administrative or support roles; Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Strong verbal and written communication skills; Discretion and confidentiality; Organizational and task-prioritization skills; Ability to handle pressure and tight deadlines; Proactivity and autonomy; Aptitude for technology and digital tools (Google Calendar, Canvas, Zoom, Trello, etc.). **Preferred:** Technical or undergraduate degree in Engineering, Business Administration, Secretarial Studies, Management, or related fields. **Responsibilities:** Conduct in-person and online pre-consultations with clients; Schedule meetings; Organize processes; Request documents from clients for contract preparation; Send and request documents from partners; Follow up with partners for solutions or opinions; Monitor project progress and construction release stages; Follow up on planning; Track tasks performed by architects and engineers; Maintain an updated daily and weekly summary of completed tasks; Quote material prices upon technical department request and send quotes to clients; Follow up on payment invoices; Send labor measurement reports received from the engineering department; Issue invoices, send payment requests, and process payments via system. **Minimum Education Level:** High School (Secondary Education) Bonus