Responsibilities: Responsible for first-level support to the company's platforms and users; Analyze operational issues; Provide telephone support; Understand the technical requirements of requested services; Perform duties according to technical service knowledge. Knowledge: Technical training in computer science is desirable; basic knowledge of hardware, software, and telephony equipment; familiarity with TCP/IP. Experience: 6 months of experience in the field or related areas Minimum Education: Technical Course * Transportation allowance * Food allowance * Meal allowance * Medical assistance * Life insurance * Gympass * Dental assistance