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Job Summary: The Messenger greets guests, provides support services upon arrival and departure, transports luggage, and delivers documents, ensuring guest satisfaction. Key Highlights: 1. Providing essential support to guests upon arrival, during their stay, and at departure. 2. Responsible for transporting luggage and delivering documents. 3. Focused on guest satisfaction and comfort. **Position: Messenger** **General Description:** The Messenger is responsible for greeting guests and providing various support services upon arrival, during their stay, and at departure. Duties include luggage transportation, document delivery, and front desk assistance, ensuring guest satisfaction and comfort. **Responsibilities:** * Greet guests/customers upon arrival at the hotel, assist with luggage, and escort\-them to their rooms. * Introduce hotel facilities and provide general information about services, operating hours, and infrastructure. * Deliver documents, packages, and other requests to guest rooms. * Maintain organization and cleanliness of the reception area (ashtrays, newspapers, magazines, etc.). * Safeguard, manage, and ensure security of luggage, including baggage tag identification. * Maintain control and organization of items stored in the bellhop storage area. * Drive guests' vehicles to parking areas when authorized and necessary. * Arrange taxi services and provide support for various guest requests. * Perform other related duties as required by the department. **Requirements:** **Education:** * Completed high school (mandatory) **Courses:** * — (no specific requirement) **Technical Knowledge:** * — (no minimum requirement) * Preferred: Basic knowledge of customer service and hospitality **Languages:** * English – Basic level (preferred) **Behavioral Competencies:** * Creativity * Problem solving * Contribution to results * Passion for service * Flexibility * Commitment * Dynamism * Teamwork * Organization * Communication **Personal Characteristics:** * Attention to detail * Discretion * Proactivity * Friendliness
