Description
Job Summary:
The Health Support Analyst II will provide on-site and remote support, guide professionals, resolve technical issues, and perform maintenance on devices to improve healthcare services.
Key Highlights:
1. Excellent customer service
2. Continuous improvement of healthcare services
3. Essential role within a proactive team
We are seeking a Health Support Analyst II to join our team. This professional will play an essential role in delivering excellent service to our customers and contributing to the continuous improvement of healthcare services.
Responsibilities:
* Provide on-site and remote support to teams at participating health units.
* Guide professionals on the proper use of applications and clinical workflows.
\- Identify and resolve technical issues related to digital tools used in the programs. \- Verify the functionality of the JOIN application on mobile devices and computers at the units.
* Perform periodic maintenance on tablets and other devices provided to teams.
* Record failures, trigger maintenance actions, and monitor issue resolution.
* Conduct capacity-building meetings and technical training sessions on the programs.
* Provide guidance on clinical protocols and care workflows related to current programs.
* Support the integration of new professionals into program routines.
* Monitor unit adherence to programs and identify opportunities for improvement.
If you are proactive, possess strong communication skills and technical abilities, join our team!
Minimum Education: Bachelor's Degree
* ?? Life Insurance
* ?? Transportation Allowance