CRM System Support Analyst - Focus on Sergipe

Description

Job Summary: We are seeking a CRM Support Analyst for the real estate industry to assist customers, resolve technical issues, and collaborate with the development team for continuous improvement. Key Highlights: 1. Customer support via chat, video, and email 2. Ensuring an excellent customer service experience 3. Enhancing the support team's structure and processes CV is recognized as an authority in the construction sales sector and is one of the most successful software solutions nationwide, supporting major real estate developers, land subdividers, and construction companies in their businesses. We are the only CRM 5.0 platform available in the real estate market—from lead generation through post-sale. Our mission is to drive digital transformation in the real estate industry, becoming the largest and best CRM in the sector. We, the CVmaníacos, chart our course with the goal of touching lives and creating extraordinary experiences through technology. We are passionate about what we do! Would you like to be part of it? We are looking for a Support Analyst to work on our real estate-focused CRM. If you reside in São Paulo-SP, have experience in software company support, are analytical, skilled at public-facing customer service, knowledgeable about the real estate market, enjoy process creation, and helping build and structure a team—you’re the perfect fit for our team! Join us as a CVmaníaco! **Responsibilities and Duties** As a CRM System Support Analyst, you will assist our customers in resolving technical issues, providing support and guidance to ensure the best possible experience. Additionally, you will closely collaborate with our development team to identify and resolve potential bugs and continuously improve our systems. **Your role will include:** * Providing customer support via chat, Teams video calls, and email; * Addressing common questions, handling issues, and generally supporting customers; * Creating content for the knowledge base; * Ensuring customers receive an excellent support experience with CV; * Improving the support team’s structure and processes through continuous improvement practices; * Training other support agents on best practices for customer communication and problem analysis/resolution; * Conducting benchmarks, courses, and mentoring initiatives that enhance CV’s support quality. **Requirements and Qualifications** **What we hope you bring:** * Excellent verbal and written communication skills; * Empathy—active listening; * Creativity; * Dynamism and proactivity; * Curiosity to learn new things; * Strong analytical and adaptive capabilities; * Data-driven decision-making; * Organized and methodical approach; * Proficiency in Excel; * Experience and ease using support software; * Prior experience in support roles; * Analytical mindset; * Comfort interacting with the public; * Knowledge of topics related to the real estate market; * Interest in creating processes and helping structure a team. **Additional Information** **Benefits:** * Remote work; * Meal allowance; * Unimed Health Plan (national); * Dental plan; * Employee engagement and well-being platforms; * Remote work allowance; * Birthday leave; * Annual bonus plan. We value people and proudly support diversity and inclusion. Therefore, we consider all candidates for our positions without discrimination based on race, color, religion, gender or gender identity, national origin, disability, sexual orientation, ancestry, age, or other factors. **We are a benchmark in innovation and technology!** Behind our recognition as the largest real estate CRM in the country lies efficient strategy implementation and a culture that makes us true CVmaníacos. Developed in Aracaju/SE, CV operates across all Brazilian states and belongs to Softplan Group. Today, we serve over 1,000 engaged clients and more than 300,000 registered real estate agents on our platform. We support major real estate developers, land subdividers, and construction companies in their sales, totaling over R$ 90 billion in transactional sales.