Job Summary: Professional to manage call center solution metrics and results, financial performance, and team development, delivering strategic reports to the client. Key Highlights: 1. Strategic management of call center metrics and results 2. Focus on financial performance and team development 3. Direct contact with senior management Responsibilities Manage metrics and results of call center solutions. Manage financial performance. Participate in the hiring and team development process through employee feedback. Provide client reports on strategies and results to meet contractual specifications without compromising quality. Direct contact with the General Manager/Operations Superintendent and departments directly involved in call center processes. Required Knowledge Call center operations management, results management, people management, operational cost management, Microsoft Office (intermediate level). Desirable: Minimum 3 years of leadership experience in the relevant field or related areas. Minimum Education: Bachelor's degree * Meal allowance * Gym allowance * Education allowance * Daycare allowance * Food allowance * Dental care * Medical care * Transportation allowance * Life insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
