Job Summary: Join us in writing this story and become a new InventER, transforming customer experiences and delivering intelligent solutions. Key Highlights: 1. Continuous development within a growing Technology Ecosystem 2. Customer-centric decision-making 3. An environment that encourages professional growth and well-being Want to make your mark in the tech sector within a Technology Ecosystem that never stops growing?! Then, join us in writing this story and become a new InventER!!! We are transforming how we deliver experiences to our customers. If you also believe it is essential to place the customer at the center of all decisions, understand every stage of the customer journey, implement necessary changes to foster optimal brand interactions, reduce effort, and build emotional connections with customers, this role is for you! Invent Software is an organization dedicated to building intelligent solutions, operating across Brazil through partners to simplify processes and enhance organizational performance. If you’re looking for a place where you can be yourself while enjoying continuous development, join us!!! Up for the challenge? Check out what we expect from this position **Responsibilities and Duties** * Provide low-complexity customer support, seeking to understand customer needs and processes, exploring those needs systematically and consultatively based on our business expertise, and translating them into solutions that add value to customers’ daily operations; * Deliver customer support via ticketing channels under direct supervision, focusing on excellence and meeting established targets; * Provide status updates on ongoing requests upon customer request, using available support channels (phone, email, chat, or system); * Triage tickets opened by customers and classify or categorize them as needed; * Contribute both to achieving individual performance indicators (productivity, satisfaction surveys, etc.) and to team-level results/targets; * Answer phone calls directed to the IVR (Interactive Voice Response) system; * Conduct system usability tests with customers during support interactions, whenever necessary. **Requirements and Qualifications** * Currently pursuing or having completed a technical or undergraduate degree in Information Technology, Accounting, or Quality Control; * Experience in customer support using technology-based solutions; * Knowledge of NFe, NFCe, NFSe, DFe, MDFe, GNRe, and CTe processes; * Languages: Advanced Spanish is a plus. **Additional Information** Additional Information: Meal Allowance Transportation Allowance Medical Insurance Dental Insurance Professional Development Relaxed Work Environment Recognition Programs Workplace Gymnastics Working Hours: 44 hours/week, from 8:00 AM to 6:00 PM, Monday to Friday Permanent CLT Position We have been in the market for over **14 years**, with a track record built on the trust of more than **2\.500** SAP Business One clients and the positive impact we’ve generated among approximately **250** employees. At Invent, we believe true success is built upon people. Therefore, our actions go beyond delivering innovative solutions in tax, accounting, banking, contract, HR, RPA, chatbot, and BI management. Our focus lies in **promoting continuous development and well-being** for everyone who is part of this journey. We offer an environment that fosters professional growth through performance evaluations, Individual Development Plans (IDPs), leadership training, 1:1 meetings, and structured feedback. We also value active listening, conducting weekly pulse surveys to gauge team sentiment and create a space where everyone feels heard and respected. Our *Inventer* way of being is guided by **values that connect people and strengthen our culture**, ensuring each employee has the tools and support needed to grow alongside us. If you want to disruptively shape the future of business, this is your place. **\#JoinInvent**