Job Summary: The professional will drive the transformation of the customer experience by configuring environments, providing technical support, and launching projects—with a focus on building trust and lasting relationships. Key Highlights: 1. Focus on building trust and lasting relationships with customers 2. Teamwork, accountability, and continuous improvement 3. Human-centered management and clear opportunities for professional growth **Every interaction with the customer is an opportunity to build trust, resolve issues empathetically, and transform experiences into lasting relationships!** **Who do we want to walk alongside us?** People who can work effectively in teams, exercise freedom with responsibility, demonstrate resilience, commit to continuous improvement, are results-driven, act with integrity, and communicate assertively. This position is also open to persons with disabilities (PwD). **Day-to-day responsibilities include transforming the customer experience through:** **Phase 1 — Environment Configuration and Onboarding** * First contact with the customer within 7 business days and scheduling of meetings. * Definition of deadlines and responsibilities via Monday. * Initial environment creation and configuration (brand identity, CSS, colors, plugins). * Collection of essential data: CNPJ, domain, professional e-mails, and information regarding ERP migration/integration. **Phase 2 — Technical Support and Launch** * Serving as the project’s single point of contact, centralizing requests across departments. * Technical validation of products (SKU, NCM, images, SEO) and visual elements of the store. * Execution of pre-launch and launch activities (database cleanup, SES, 2FA, website activation). * Full documentation update in Magatec and assurance of LGPD compliance. **What you already bring (and what makes all the difference):** * Residency in Rio do Sul–SC or nearby areas; * Availability for travel; * Technical: Basic knowledge of HTML/CSS for minor visual adjustments and familiarity with browser inspection tools. * Tools: Experience with task management (preferably Monday) and conducting meetings via Google Meet. * Profile: Ability to educate customers (e.g., guiding them to training on AVA) and an analytical mindset for data validation. Strong communication skills and teamwork orientation. **What we offer to help you take care of who matters most—you.** * Up to five additional monthly salaries per year through achievement of organizational goals (PPR); * Meal/food allowance of R$ 31.00 per workday (approximately R$ 650.00/month), paid via Swile card; * Chartered transportation to Ibirama–SC; * Progressive Unimed health plan, starting at 50% coverage and increasing by 10% annually; * Dental plan; * GoGood—the market’s most comprehensive well-being benefits solution; * Flexible working hours and hour bank; * Birthday day off; * Goal-oriented work, clear professional growth paths, human-centered management, continuous training, and recognition! **How we get to know each other better:** Stage 1: Application and resume screening; Stage 2: Chat with recruiter; Stage 3 (if applicable): Technical test; Stage 4: Interview with the immediate hiring manager; Stage 5: Offer letter; ***Important:*** *Each stage of the selection process is eliminatory.* **If you identify with this role and meet the prerequisites, don’t wait—apply now! :)