Description
Job Summary:
This professional will provide online customer support, answer questions, forward requests, record interactions, and assist the team with administrative tasks.
Key Highlights:
1. Pleasant and welcoming work environment
2. 2 days of remote work per week
3. Fully equipped kitchen for employee use
**REQUIREMENTS:**
* Completed high school education;
* Currently residing in Blumenau;
* Strong written communication skills;
* Organized and efficient;
* Proficiency with digital tools;
* Experience in customer service or technical support;
* Flexible availability (8:00 AM to 12:00 PM / 1:00 PM to 5:48\ PM).
**RESPONSIBILITIES:**
* Provide online support to classes, following company-defined protocols and standards;
* Answer questions, forward requests, and ensure necessary support for students;
* Record interactions and relevant information in the systems used;
* Identify and report potential issues or process improvements in customer support;
* Assist the team with other administrative and operational tasks as needed.
**OUR DIFFERENTIATORS:**
* Pleasant and welcoming work environment;
* 2 days of remote work per week;
* Convenient location near commercial establishments and bus terminals;
* Fully equipped kitchen for employee use.
Employment Type: Full-time, CLT Permanent Contract
Compensation: R$2\.483,00 \- R$2\.733,00 per month
Work Location: Hybrid remote work based in Blumenau, SC