FLV Supervisor

Description

Job Summary: Responsible for supervising, organizing, and controlling FLV department routines, optimizing operational efficiency and product quality. Key Highlights: 1. Focus on maximizing operational efficiency and product quality 2. Full management of the FLV department, including team and inventory 3. Opportunity to develop and motivate teams About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family administration, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervision, organization, control, and monitoring of FLV department routines; guiding and clarifying team questions; preparing and managing work schedules, overtime, and time-off; defining timelines and standardizing procedures—all aimed at maximizing operational efficiency, product and service quality, in compliance with rules, best practices manual, hygiene and safety standards, established guidelines, and targets—as well as providing customer service and sales. ACTIVITIES TO BE PERFORMED Ensure a positive customer shopping experience by addressing their needs, surprising and advising them about the variety of products offered, and making sales suggestions; Ensure, promote, and enhance sales targets through planning of product mix, defining timelines and display of the most attractive and distinctive products, while maintaining cordial customer relationships; Ensure reduction of FLV losses and spoilage by guiding, monitoring, and controlling team activities and daily operations, suggesting and implementing recovery measures where possible, and defining and standardizing operational procedures; Ensure procurement management for department merchandise, analyzing and managing inventory levels as well as their sales history, seasonality, and specific promotions, scheduling orders with appropriate lead time to guarantee supply and restocking—without stockouts, losses, or shortages; Ensure the FLV counter is always fully stocked, correctly priced, organized, and clean, guiding, controlling, and monitoring daily routines; Ensure proper receipt of merchandise and organize, guide, and/or store items in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated on new products; Guarantee people management regarding time-off schedules, hour banks, vacations, and other work schedule-related demands, through monitoring of managerial reports provided by the HR department and direct guidance to employees; Promote professional development and team motivation through continuous feedback and guidance, performance monitoring, and technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness—including equipment and utensils—by adhering to daily sanitation procedures, and requesting equipment calibration and maintenance when necessary; Requirements Maintain team unity and engagement despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts by understanding store context and timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing bachelor’s degree **Minimum Academic Qualification:** Completed high school **Specific Knowledge:** Counter assembly, food handling, sales analysis, margin assessment, loss analysis, and production control **Computer Skills:** Microsoft Office – intermediate level **Working Hours:** 6:00 AM to 2:20 PM **Location:** R. General Osório, 1490 \- Velha \- Blumenau\- SC **Benefits:** Health Insurance Dental Insurance Pharmacy Benefits Store Purchase Benefits Life Insurance * Position available for persons with disabilities