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Job Summary: Responsible for receiving and directing clients and visitors, providing basic administrative support, and ensuring welcoming and efficient service, while maintaining reception organization and supporting interdepartmental information flow. Key Highlights: 1. Friendly and welcoming service to clients and visitors. 2. Basic administrative support and organization of the reception area. 3. Collaboration with teams and information flow between departments. Receive and direct clients and visitors; provide basic administrative support and ensure courteous, welcoming, and efficient reception service. Serve as basic administrative support, maintaining reception organization and cleanliness while facilitating information flow across departments and teams. * Receive and welcome clients and visitors, ensuring polite, helpful, and humanized service. * Accurately and completely register patients in the laboratory system. * Provide initial information regarding tests, turnaround times, and preparation instructions, guiding clients as needed. * Verify documentation and medical requisitions, identifying inconsistencies and escalating complex cases to a supervisor. * Maintain an organized, clean, and comfortable reception area, reflecting the laboratory’s professional image. * Answer and route telephone calls, taking and relaying messages when necessary. * Organize, file, and keep medical requisitions and patient documents up to date. * Receive and distribute mail and messages, ensuring proper delivery. * Assist in delivering test results to clients, ensuring compliance with internal protocols. * Uphold ethical conduct in all activities, promoting personal and professional integrity, as well as the company’s positive image. * Demonstrate teamwork by supporting colleagues and contributing to a positive and productive work environment. * Assist in routine administrative tasks and internal requests. * Support achievement of departmental goals and objectives, demonstrating proactivity and accountability. * Perform other tasks of equivalent complexity as required and directed by the immediate supervisor, adapting to the business’s dynamic needs. * Follow safe work practices, actively participating in safety training and other programs established and implemented by the company, adhering to guidelines designed to prevent accidents and incidents. * Act ethically and with integrity in all activities, promoting the company’s positive image. Respect the principles of the General Data Protection Law, ensuring privacy and protection of personal data encountered during work, and applying the company’s established information security guidelines.
