Here is a more concise and objective version for posting on Indeed: CONEXXÃO CARREIRA – Strategic Recruitment & Performance Position: Technical Support Supervisor Location: Uberlândia/MG We are seeking a Technical Support Supervisor to lead the operational team, monitor KPIs, develop team members, and ensure excellence in customer service. Key responsibilities: * Lead and develop the technical support team; * Monitor performance, productivity, and SLA metrics; * Ensure adherence to departmental processes and standards; * Conduct feedback sessions, training, and team alignment meetings; * Support continuous improvement initiatives for processes and customer experience; * Provide customer support via WhatsApp, video calls, and support tools. Requirements: * Experience managing technical support teams or senior-level leadership experience in technical support; * Experience with KPIs and operational management; * Analytical, organized, and results-oriented profile; * Strong communication and people management skills; * Proficiency in process documentation and problem resolution. Preferred qualifications: * Experience in Customer Service (CS) or Customer Experience (CX); * Experience in high-volume operations; * Knowledge of continuous improvement and process management. We seek proactive, dynamic professionals focused on team development and results. Compensation: R$3.000,00 – R$4.000,00 per month Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
