We are looking for a Support Technician I to join our team at TIVIT. Some of the activities to be performed are: * Analyze, diagnose, and resolve incidents and requests related to technology. * Manage ticket queues through ITSM. * Manage the ticket lifecycle, respecting the agreed service level agreement (SLA). * Conduct laboratory tests for analysis and resolution of hardware and software issues. * Provide service and support to end users. * Ensure the equipment park and software are fully operational. * Assist employees, ensuring all have their work equipment properly functional. * Manage tickets and service queues, ensuring achievement of agreed performance indicators. * Support other IT areas during crises, projects, changes, and technology environment testing. * Manage equipment inventory, ensuring accurate tracking and maintenance of each device. * Create, update, and execute SOPs (Standard Operating Procedures) to perform tasks and ensure knowledge consistency. * Install software and maintain hardware Required knowledge: * Specific knowledge (tools, languages, certifications): * Knowledge of installation and configuration of operating systems. * Advanced knowledge of Windows 10. Ability to perform data transfer, user backup, administrative tools, and registry operations. * Basic understanding of Active Directory, including adding and removing devices from the domain. Basic knowledge of configuring Exchange Server and BES accounts. * Basic networking knowledge (configuration of static and dynamic IP, basic commands such as ipconfig /release /renew). * Office Suite (especially Outlook – creating profiles and maintaining server Exchange accounts; basic Excel knowledge – familiarity with basic formulas). * Experience in lab environments, performing analysis, testing, and hardware diagnostics. * Will handle incident management, requests, SLA monitoring, and end-user support. * Desired technical certifications such as MCP, MCSE, CCNA, ITIL, AWS, AZURE What we offer you: * Meal or food allowance; * Medical and dental insurance; * Pharmacy partnership (discounts on medication purchases); * Life insurance; * TIVIT Club (discounts and partnerships with top stores); * PAC – Career Acceleration Program; * Certification reimbursement; * MOBIFLIX – Our corporate academy offering in-person and online courses aligned with the latest technology market trends; * Online platform for payroll-deducted loans; TIVIT helps you achieve personal goals such as home renovation, financing education, or debt repayment, according to company rules and policies; * Personal Support Program with psychological, financial, and legal guidance in partnership with Alelo. Minimum Education: Technical Degree