In-person and telephone customer service (both proactive and reactive); * Prompt email response; * WhatsApp response; * Protocol-based responses; * Volls; * Conducts the entire Welcome Process (sending emails, updating data if necessary, sending WhatsApp messages); * Course Reactivation (start and end of procedure: situation analysis, generating payment slip and link, updating payment slip only in this case, portal access activation); * Student assistance with the portal and/or procedures (providing grade information for assessments, TCC exemption, TCC submission, course suspension, course transfer, certificate request, and all necessary support from course commencement to completion); * Information on protocols for all departments, including their respective procedures; * Requesting updates for overdue payment slips to the Finance Department (via phone call / WhatsApp); * Providing information regarding requests for declarations, certificates, documentation, adjustments, fees, contractual clauses, etc.