THEKE is a business unit focused on technological solutions for receivables management and financial operations, connecting efficiency, innovation, and user experience. We are looking for a Junior Support Analyst to provide customer service and support, ensuring quality, agility, and continuous process improvement. **Responsibilities and duties** * Analyze support requests submitted by internal and external customers with the aim of resolving issues, clarifying doubts, and performing appropriate escalation when necessary * Provide customer support for using the THEKE system; record completed and pending support interactions using the company’s tools, ensuring proper tracking of tickets and time spent * Monitor applications and notify responsible parties whenever an incident is identified * Support small-, medium-, and large-sized customers via phone, email, and chat  * Assist in preparing technical documentation, reports, and other artifacts, as well as contribute to process improvements **Requirements and qualifications** * Education in Information Technology (technical course or undergraduate degree, in progress or completed) * Strong communication skills, organizational ability, and analytical capacity * Interest in learning and developing within the support and technology fields * Basic knowledge of networks and network protocols (FTP, SFTP, HTTP) * Windows operating system * Knowledge of the financial area **Additional information** Here, caring for you and your development is our priority! Check out our benefits: Flexible benefits card (meal and food). 100% free health plan for employees, with no copayment. Dental plan. Life insurance. Totalpass for your physical and mental well-being. Psychological support program. Company-provided equipment + home office allowance. Culture voucher for books or movies. Day OFF Referral bonus for professionals. **eSales** With 29 years in the market, we are a company that seeks to simplify communication and relationships between businesses, generating high-value connections to transform businesses. **What we do?** The eSales Group is now a technology ecosystem offering specialized solutions across multiple segments, including **logistics, supply chain, demand forecasting, sales intelligence, financial integrations** (payments and collections), and **electronic data interchange**. With market-consolidated platforms and a focus on high performance, we serve **major clients across Brazil**, including **public sector organizations, industrial companies, and retailers**. Our strategic approach helps organizations become more efficient, connected, and prepared for future challenges. **A company recognized by GPTW** Our culture’s excellence is also officially recognized: we have been certified by **Great Place to Work (GPTW)** for **six consecutive years** — 2020, 2021, 2022, 2023, 2024, and 2025! This recognition reflects our daily commitment to the well-being, development, and appreciation of every person who is part of our story. Here, our values are present in every action, decision, and achievement.