Customer Service Analyst

Description

Job Summary: A professional responsible for monitoring processes, retaining customers, managing feedback and databases, as well as implementing improvements and resolving complex customer service issues. Key Highlights: 1. Focus on customer satisfaction and relationship building 2. Crisis management and resolution of complex problems 3. Implementation of process and service improvements **Main Activities and Responsibilities:** · Monitor processes and orders, ensuring adherence to deadlines and quality standards; · Customer retention and maintenance of customer relationships, consistently pursuing satisfaction; · Analysis and management of feedback to continuously improve services provided; · Management of the customer database, ensuring all data is up-to-date and well-organized; · Support implementation of improvements to offered processes and services; · Crisis management and resolution of complex problems, with a focus on customer satisfaction; · Monitoring of customer service metrics to identify improvement opportunities; · Tasks relevant to Customer Quality Analyst routines. **Skills** * Strong written communication skills; * Ability to handle conflict situations; * Empathy and customer focus; * Data analysis and interpretation skills; * Demonstrates a continuous commitment to learning, teaching, and development; **Requirements** · Currently enrolled in or graduated from a bachelor’s degree program in Business Administration, Advertising and Public Relations, or related fields; · Minimum of 2 years of experience in the field; · Proficiency in computer applications; · Advanced Microsoft Excel; Employment Type: Full-time, Permanent CLT Compensation: R$2.500,00 - R$3.000,00 per month Benefits: * Dental insurance * Life insurance * Meal allowance * Transportation allowance Experience: * Microsoft Excel (Mandatory) * Customer Service (Mandatory)