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Job Summary: The professional will be responsible for customer service, payment registration, store organization, and team collaboration to ensure customer satisfaction. Key Highlights: 1. No prior experience required 2. Customer satisfaction focus 3. Opportunity for learning and growth Bemol is a retail service and product commercialization company whose primary objective is achieving customer satisfaction before, during, and after the sales process, while observing continuous improvement, applicable external legislation, and the organization’s cultural principles and values—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** **On the Bemol team, you will delight customers by performing the activities described below:** * Conduct the process of verifying and recording payments made by customers, operating the necessary systems to complete this task; * Be responsible for received funds and documents; * Greet customers upon arrival to ensure high-quality service and guide them to areas of interest within the store; * Assist in emergency and incident situations at the store; * Conduct inspections of store premises, supporting organizational tasks; * Record any abnormalities occurring on company premises in the daily incident log and report them to management or immediate supervisor; * Assist customers by providing information about products and services; * Support warehouse routines under supervision; * Actively collaborate with the team to achieve customer satisfaction; * Meet weekly performance targets; * Contribute to other activities aimed at achieving the store’s overall goals; * Learn extensively and share knowledge. **This position serves the following areas, depending on customer needs:** * Cashier operations (store, lottery, pharmacy, and supermarket); * Store reception; * Self-service; * Warehouse and product delivery to customers; Customer Service Assistant. * **Requirements and Qualifications** **It is important that you have!** * Experience: No experience required * Education: Completed high school or currently pursuing higher education. * Schedule: Availability to work on Saturdays, Sundays, and holidays. **We’d love it if you also have!** * Customer service knowledge; * Computer literacy; * Strong interpersonal skills. **Additional Information** **Selection Stages:** * Registration; * HR Cultural Questionnaire; * Portuguese Language Test; * Mathematics Test; * Non-verbal Intelligence Test; * Interviews. *At Bemol, we respect individuality and strive to foster an inclusive culture that promotes equity and values diversity (e.g., gender, religion, persons with disabilities, LGBTQ+, race and ethnicity). All our job openings uphold this commitment.* Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, the company operated in pharmaceuticals, later expanding into cereals, cement, and ultimately home appliances—the sector in which we operate today. Over time, Bemol has established itself as a modern, agile company and a leader across nearly all sectors in which it operates: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food, among others. Today, we operate over **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to quality service and support, Bemol also operates **22 lottery outlets** within its stores and **5 Mercado Bemol supermarkets** in Manaus. In 2016, Bemol expanded into healthcare with the launch of **Bemol Farma**, which now comprises **47 physical units** and 1 online store. To complement this initiative, we also operate a unit of **Clínica Bemol Saúde**. Currently, we have approximately **5,000 employees**, and continue expanding steadily. We seek professionals who are passionate about their work, persistent, creative, agile, and eager to grow alongside Bemol.
