TRANSPORT SUPERVISOR

Description

Job Summary: A professional to lead and manage operational teams of delivery personnel and drivers, optimize fleets, and ensure logistics efficiency and customer satisfaction. Key Highlights: 1. Strategic management of delivery teams and fleet drivers. 2. Route optimization and reduction of logistics costs. 3. Results-oriented focus and excellence in customer satisfaction. **Technical and Behavioral Requirements** **Technical (Hard Skills)** * Completed high school education (a bachelor’s degree in Logistics, Business Administration, or related fields is preferred). * Prior experience in transportation/logistics within retail or supermarkets. * Experience managing operational teams. * Basic knowledge of fleet maintenance. * Proficiency in Excel and management systems. * Knowledge of traffic legislation. **Behavioral (Soft Skills)** * Proactive leadership and operational team management. * Ability to organize and plan daily activities. * Agility in decision-making. * Strong communication skills and professional demeanor. * Conflict management. * Results-oriented focus and customer satisfaction orientation. * Sense of urgency and accountability. **Main Responsibilities** **Management of delivery personnel (delivery), truck drivers, and light vehicle drivers.** * Supervise delivery personnel responsible for delivering orders placed at physical stores, via telesales, or e\-commerce. * Ensure punctuality, route organization, and quality of customer service. * Monitor incidents such as delays, returns, exchanges, and complaints. * Ensure the team maintains standards of courtesy, personal appearance, and professional conduct. * Monitor daily productivity (number of deliveries per route/delivery person). Supervise drivers responsible for: inter-store merchandise transfers and product transportation to farms (where applicable). * Ensure timely restocking between units. * Control cargo security, product integrity, and document verification. * Monitor work hours, tachograph records, and mandatory documentation. * Supervise drivers responsible for transporting: perishable goods, meat, refrigerated products, or fast-moving items. * Ensure appropriate temperature control and adherence to good transportation practices. * Ensure vehicle sanitation and compliance with sanitary regulations. * Reduce losses caused by improper transportation. **Fleet and Cost Management** * Control preventive and corrective vehicle maintenance (trucks and light vehicles). * Monitor fuel consumption and mileage. * Manage traffic fines, accidents, and fleet documentation. * Monitor logistics costs and propose operational improvements. * Develop strategies for route optimization and expense reduction.