The Store and Customer Service Assistant is responsible for ensuring a welcoming, efficient, and customer satisfaction-oriented shopping experience. This role directly supports sales, face-to-face and digital customer service, store organization, and commercial processes, always aligned with Bemol's principles of ethics, respect, hospitality, and continuous improvement. Bemol is a retail services and product sales company whose main objective is achieving customer satisfaction before, during, and after the sales process, observing continuous improvement processes, applicable external regulations, and the organization's cultural principles and values—Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and duties** **At Bemol, you can delight customers by performing the activities described below:** * Conduct payment verification and record customer payments by operating the necessary systems to complete this process; * Be responsible for received funds and documents; * Perform customer welcome approach, aiming to ensure good service and directing customers to areas of interest within the store; * Assist in emergency and incident situations in the store; * Conduct inspections of the premises, assisting with store organization tasks; * Record any abnormalities occurring on company premises in the daily occurrence log and report them to immediate management or supervision; * Assist customers by providing information about products and services; * Assist warehouse routines as directed; * Actively collaborate with the team in pursuing customer satisfaction; * Meet weekly performance targets; * Contribute to other activities aimed at achieving the store’s overall goals; * Learn extensively and share knowledge. **This position covers the following areas according to client needs:** * Cashier operations (Store, Lottery, Pharmacy, and Supermarket); * Store reception; * Self-service; * Warehouse and product delivery to customers; Customer service assistant. * **Requirements and qualifications** **It is important that you have!** * Experience: Experience in pharmacy * Education: Completed High School or Higher Education (in progress). * Course: Pharmacy Attendant * Schedule: Availability to work on Saturdays, Sundays, and holidays. **We would love it if you have!** * Knowledge of customer service; * Computer skills; * Ease in interpersonal relationships. **Additional information** **Steps:** * Registration; * HR Cultural Questionnaire; * Portuguese Test; * Mathematics Test; * Non-Verbal Intelligence Test; * Interviews. *At Bemol, we respect individualities and strive to promote an inclusive culture that seeks equity and appreciation of differences (e.g., Gender, Religion, PWD, LGBTQ+, Race, and Ethnicity). All our job openings honor this commitment.* Bemol was founded on **August 13, 1942** by brothers Samuel, Israel, and Saul Benchimol. In its early years, it operated in the pharmaceutical trade, later transitioning into cereals, cement, and finally household appliances—a sector in which it remains active today. Over time, Bemol has established itself as a modern, agile company and a reference in nearly all segments it operates in: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food, among others. Today, we operate more than **37 physical stores**, one online store, and **6 distribution centers** located in Manaus, Porto Velho, and Rio Branco. Always committed to high-quality service and support, Bemol also operates **22 lottery outlets** in its stores and **5 Mercado Bemol units** in Manaus. In 2016, Bemol expanded into the healthcare sector with the launch of **Bemol Farma**, which currently has **47 physical units** and one online store. To complement this segment, we also operate one unit of **Clínica Bemol Saúde**. Currently, we have approximately **5,000 employees**, and we continue to expand steadily. We seek professionals who are passionate about their work, persistent, creative, agile, and eager to grow alongside Bemol.