Come be part of a company that loves transforming through technology and embraces diversity in all its forms! **Responsibilities and duties** Provide technical support via phone, chat, remote and on-site; Diagnose and resolve hardware and software issues; Manage service request records and administrative controls, meeting SLAs; Deliver computer equipment to users; Maintain updated records and organize technical service requests; Follow scripts and procedures for problem resolution; Close incidents and requests, ensuring proper documentation. **Requirements and qualifications** **Essential:** Maintenance and technical support for microcomputers, printers and network devices OPERATING SYSTEMS \- Windows EDUCATION LEVEL \- HIGH SCHOOL COMPLETED ENGLISH \- BEGINNER **Additional information** **Desirable:** Knowledge in Structured Cabling and Linux Servers MS OFFICE \- POWER POINT, MS OFFICE \- EXCEL, MS OFFICE \- ACCESS, MS OFFICE \- WORD, AGILITY \- KANBAN EDUCATION LEVEL \- BACHELOR'S DEGREE COMPLETED ENGLISH \- INTERMEDIATE Want to know more about us and join the team building the future? **\#JoinSpread** **Transforming the world with technology** We are nearly 2,500 Spreaders, spread across 22 Brazilian states through Spread Anywhere, which allows us to **work in a fully remote way**, depending on the contract model. We are digital, hyperconnected, and from wherever we are, we put into practice every day one of the values deeply embedded in our culture: \#collaboration. **Innovation to develop the future** Spread is an innovation company with 41 years of history, offering comprehensive solutions in technology and digital business. Currently, we have a robust portfolio of services, including application development, Quality Assurance, IT Outsourcing, Talent on Demand, as well as developing solutions in Artificial Intelligence and consulting and implementation in SAP and S/4HANA. We operate with a customer-centric approach, where customer experience is a priority and guides our actions and strategies. This commitment is reflected in our NPS score of 75 points, an indicator that positions us within the quality zone and confirms our customers' trust and satisfaction. **Diversity, Equity & Inclusion** Here, diversity and inclusion are not just words, but a genuine commitment. We strive to ensure all Spreaders feel **valued, respected and empowered** to reach their full potential. We recognize that true diversity goes beyond superficial aspects and encompasses a wide range of characteristics such as gender, ethnicity, sexual orientation, age and abilities.