**Location:** Neighborhood: Passagem – Cabo Frio/RJ **Employment Type:** CLT **Salary:** BRL 2,625.00 **Benefits:** Transportation voucher + Health insurance + Meal allowance + TotalPass + Day off + Educational discounts **Working Hours:** Monday to Friday | Immediate start **Responsibilities:** * Supervise the reception and customer service team; * Manage appointment schedules, coordination requests, and patient flow; * Conduct training, performance evaluations, and motivational initiatives; * Monitor key performance indicators, waiting queues, and service quality; * Support billing operations, health insurance claim forms, and administrative routines; * Ensure efficient internal communication and humanized patient care. **Requirements:** * Completed high school education; * Experience supervising customer service teams (in clinics, hospitals, laboratories, etc.); * Intermediate Microsoft Office proficiency; * Knowledge of health insurance claim forms and billing procedures; * Experience managing teams. **Preferred Qualifications:** * Experience in the healthcare sector; * Strong communication skills, organizational ability, and leadership. **Career Growth in This Role:** Yes. Minimum Education Level: Bachelor’s degree