CUSTOMER SUPPORT ATTENDANT

Description

Job Summary: Opportunity to provide customer service and support, resolving connectivity issues and routing tickets at an innovation-driven company. Key Highlights: 1. Work for a company that values development and looks toward the future. 2. A growing CRM team focused on service excellence. 3. An environment that values diversity and different perspectives. We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to gain knowledge and grow within a forward-looking company. Our CRM team is expanding—see more details about this position below. **Responsibilities and Duties** * Provide courteous and excellent service via telephone, delivering remote support to users by analyzing and resolving potential connectivity issues, and guiding customers on proper usage and answering related questions; * Accurately and completely log support tickets; * Analyze and route tickets to the operations department in specific cases requiring on-site correction; Route customer inquiries and requests to the responsible departments. * **Requirements and Qualifications** * Completed high school education; * Flexible availability (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours:** 6-day rotation schedule: 2:40 PM to 9:00 PM or 3:30 PM to 9:50 PM #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to ensure our customers receive the representation they need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile support to simplify the world for every customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It is not just about doing more, but doing better. Our services bridge people to knowledge, entertainment, and high-quality, high-speed interactions. We know each person has their own world—and we pay close attention to what their world needs. **VERO—As Big As Your World!**