Post-Sales Assistant

Description

Job Summary: In this role, you will be the essential support point for our customers after purchase, ensuring swift resolution of challenges and excellence in the Supercomm experience. Key Highlights: 1. Customer support via telephone, chat, WhatsApp, and email 2. Analysis and resolution of post-sales complaints 3. Analytical, organized, patient, and good communication skills **Summary:** In this role, you will be the essential support point for our customers after purchase, ensuring that any challenge is overcome swiftly. Your role involves conducting rigorous analyses and resolving complaints, guaranteeing a smooth and efficient Supercomm experience—connecting our support to our purpose of simplifying the world and driving the future. **Responsibilities:** \* Provide customer support via telephone, chat, WhatsApp, and e\-mail. * Handle service requests in an organized manner. * Resolve issues and provide continuous feedback to customers. * Analyze and resolve post\-sales complaints. **Education:** Currently pursuing a Bachelor's degree in Business Administration, Marketing, or related fields. **Experience:** Minimum of 1 year of customer service experience. **Technical Competencies:** \* Proficiency in customer service communication tools (telephone, chat, WhatsApp, and e\-mail). **Behavioral Competencies:** We seek someone analytical and organized to handle daily demands while consistently maintaining patience, kindness, and courtesy in interactions with people. **Other Requirements:** \* Preferred: Prior customer service experience in other areas, such as direct sales. **Benefits \| What We Offer: Your Growth With Us** At Supercomm, we invest in our team because we believe growing together makes all the difference. Here, you’ll find: * Comprehensive benefits package: Competitive salary, SulAmérica Health and Dental Insurance, Icatu Insurance. * Annual PLR (Profit Sharing). * Continuous development: Real growth opportunities, Individual Development Plan (IDP), and internal training aligned with your goals. * Swile Meal/Meal Allowance (R$ 40.00 per day). * Totalpass. * SESC Program. * Life insurance. * Discounts on products across our websites. * Remote work allowance (R$ 100.00\). * Half-day off on your birthday. * Well-being programs. * Innovation culture: A digitally minded, fast-paced environment with constant challenges that foster an entrepreneurial spirit. * Collaborative environment: A team that practices respect and collaboration, and values ideas and knowledge sharing. * Exclusive programs: \#SuperInfluencers and \#SuperIndicações, strengthening our culture and engagement. **Company Information:** In its 13 years of existence, Supercomm has established itself in the technology sector by delivering practical, accessible, and high-quality solutions across various market segments. We value teamwork, innovation, and commitment to excellence. If you’re seeking a stimulating environment with continuous learning and challenging projects, join our \#SUPERTIME!