We are Alloha Fibra, Brazil’s largest independent company and the third-largest FTTH (Fiber to the Home) optical fiber provider. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across Brazil and were the fastest-growing fixed broadband provider in 2022. Our team comprises over 4,000 professionals united by a shared purpose: connecting people, ideas, and businesses while promoting digital and social inclusion throughout Brazil—and bound together by common values. We’d love to meet you! #whatshappeningonourfiber #fiberteam **Responsibilities and Duties** * Assist in the analysis, maintenance, and support of the company’s internal systems. * Perform basic system testing and validation following updates or implementations. * Log and track user incidents and requests, escalating when necessary. * Support documentation of processes, workflows, and system usage instructions. * Collaborate with the IT team and business units to identify system improvements and adjustments. * Assist in basic configuration and parameterization of corporate systems. **Requirements and Qualifications** * Technical or undergraduate degree in Information Systems, Computer Science, Engineering, or related fields. * Basic knowledge of SQL, ERP systems, corporate systems, and Microsoft Office suite. * Ability to document processes, log incidents, and support users. * Strong communication skills, organizational ability, and attention to detail. **Additional Benefits** * Medical assistance * Dental assistance * Meal vouchers * Life insurance * Transportation vouchers * Giga Inclusão – PCD-dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * Guided by our purpose—to **connect people, ideas, and businesses while promoting digital and social inclusion in Brazil**—Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to a team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, dedicated to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/