Job Title: Consumer Services Consultant in German Language in Peja Job Description The Advisor II, Customer Service position interacts with customers via inbound calls, outbound calls, or over the internet, depending on client requirements. This role provides customer service support and resolves non-routine issues regarding the client's products or services.**Responsibilities** * Ensure that call center services delivered meet the contractual performance metrics (KPIs). * Clarify customer requests, actively probe understanding, and use decision-support tools and resources to resolve non-standard or unstructured customer inquiries requiring deeper analysis or conceptual thinking. * Actively listen to customer needs and concerns, demonstrate empathy, and simultaneously take the opportunity to build a positive relationship with the customer. * Greet customers politely, warmly, and professionally according to call center procedures and guidelines. * Continuously maintain comprehensive knowledge of the client's products and/or services to deliver the best possible service. * Ensure complete and accurate documentation of all interactions, including proper recording of account information in systems. * Participate in initiatives aimed at improving customer satisfaction and optimizing call center performance. * Proactively offer additional products and/or services to meet customer needs and increase revenue. * Track, document, and retrieve information from the call center’s call tracking database. **Your Profile** * Completed secondary education and preferably at least six months of experience in a call center or customer service environment. * Polite demeanor and strong customer orientation, especially within a call center setting. * Good computer skills, including familiarity with call center software and MS Office. **What We Offer** * Competitive compensation with additional benefits depending on the role * Modern offices and an environment where careers and new friendships are built * Training and professional development programs * Various bonuses * Referral bonus for each person referred who joins Concentrix * Possibility to work from home, depending on role, project, or department. Location: XKX Peja \- Rr. Hasan Prishtina nr. 10 Language Requirements: German (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**