Job Title: Customer Service Consultant in German Language in Mitrovice Job Description The Advisor II, Customer Service position interacts with customers via incoming calls, outgoing calls, or over the internet depending on client requirements. This role provides customer service support and resolves non-routine issues regarding the client's products or services.**Responsibilities** * Ensuring that call center services delivered meet the contractual performance indicators (KPIs). * Clarifying customer requests, actively verifying understanding, and utilizing decision-support tools and resources to resolve non-standardized or unstructured customer inquiries requiring deeper analysis or conceptual thinking. * Actively listening to customer needs and concerns, showing empathy, while simultaneously taking the opportunity to build a positive relationship with the customer. * Greeting customers courteously, friendly, and professionally according to call center procedures and guidelines. * Continuously maintaining comprehensive knowledge of the client’s products and/or services to deliver the best possible service. * Ensuring complete and accurate documentation of all interactions, including proper recording of account information in systems. * Participating in initiatives aimed at improving customer satisfaction and optimizing call center performance. * Proactively offering additional products and/or services to meet customer needs and increase revenue. * Tracking, documenting, and retrieving information in the call center's call tracking database. **Your Profile** * Completed secondary education and preferably at least six months of experience in a call center or customer service environment. * Polite demeanor and strong customer orientation, especially within a call center setting. * Good computer skills, familiarity with call center software and MS Office. **What We Offer** * Competitive compensation with additional benefits depending on the role * Modern offices and an environment where careers and new friendships are built * Training and professional development programs * Various bonuses * Referral bonus for every person referred who joins Concentrix * Possibility to work from home depending on role, project, or department. Location: XKX Mitrovica \- Rr. Lina Shkreli nr. 3 Language Requirements: German (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**