Job Summary: The professional will be responsible for managing and monitoring warranty processes, including issuing service orders, analyzing validity, requesting parts, and controlling refunds. Key Highlights: 1. Warranty process management. 2. Refund control and request. 3. Invoice tracking and issuance. * Submit service orders to the Warranty Center via system * Perform pre-analysis of technical and procedural warranty validity, ensuring the process is ready for submission to the Warranty Center; * Request parts required for warranty repairs; * Monitor and address return items from the Warranty Center; * Control and request freight refunds; * Organize the weekly mailer and request pickup of replaced warranty parts; * Track cargo transfer to final destination; * Issue invoices for shipments of defective parts and perform physical vs. fiscal verification; * Archive warranty processes weekly for future audits; * Track and issue invoices for processes submitted to the cash desk. * Manage chargeback control and submit reconsideration requests; Requirements: Completed High School Education Working Hours: Monday to Friday (business hours). Employment Type: Permanent CLT Benefits: * Medical assistance * Dental assistance * Life insurance * Meal voucher * Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
