Operations Analyst

Description

Job Summary: Operations Analyst responsible for monitoring the operational journey, managing requests, resolving logistical issues, and ensuring process smoothness. Key Highlights: 1. Full operational journey monitoring 2. Logistical problem resolution and process improvement 3. Continuous communication with partners and suppliers **Operations Analyst** **Job and Company Summary:** Yolo is supporting one of its clients in the online retail e-commerce sector. **Responsibilities:** * Monitor the entire operational journey: pickup, transportation, arrival at partner distribution centers (CDs), and delivery to marketplace fulfillment centers. * Receive commercial team requests via system (Trello format) and coordinate the replenishment team to assemble and route shipments. * Maintain continuous communication with partners, suppliers, carriers, and marketplaces to ensure process smoothness. * Submit required documentation to carriers and marketplaces as needed for operations. * Resolve logistical issues such as delays, incidents, discrepancies, and delivery failures. * Monitor stock shortages, investigate root causes, and contribute to improvements in controls. * Oversee end-to-end pre- and post-sales operational flows, ensuring adherence to SLA. * Support the organization of spreadsheets, internal reports, and operational records. **Requirements:** * 1–3 years of experience in operations, supply chain, logistics, carriers, or related areas. * Experience with order control, SLA monitoring, and interaction with drivers, carriers, and customers. * Strong verbal and written communication skills, with frequent interaction with carriers, administrators, and logistics partners. * Basic Excel knowledge (spreadsheet organization, record keeping, and tracking). * Pursuing a degree in Logistics or Administration is preferred. * Organized, dynamic profile with agility in problem solving and strong prioritization ability.