Job Summary: A professional responsible for proactive and reactive customer service, debt negotiation, and financial information management, acting ethically and with a focus on sustainability. Key Highlights: 1. Structured professional growth and continuous training 2. Human-centered management and goal-oriented work 3. Collaborative environment with technical support and cross-team knowledge sharing Rio do Sul – SC | Position also open to candidates with disabilities (PCD) ### **Why it's worth working here?** * Up to **2.5 extra salaries per year** via PPR (Profit Participation Program); * Structured professional growth + continuous training; * Human-centered management and goal-oriented work; * Collaborative environment with technical support and constant cross-team exchange. ### **This position is ideal for you if you:** * Have an analytical mindset and attention to financial details * Enjoy negotiation and problem-solving with customers * Value ethics, confidentiality, and responsibility regarding sensitive information * Can communicate clearly to conduct negotiations and alignments * Seek continuous development and enjoy working in teams ### **Your day-to-day responsibilities will include:** * **Proactive and Reactive Customer Service:** Contact delinquent customers (via phone, WhatsApp, and e-mail) in a courteous and professional manner, as well as receive calls from customers with billing-related questions. * **Debt Negotiation:** Understand the reason for the delay and propose payment agreements aligned with company policies and authority limits. * **Document Issuance and Updates:** Generate duplicate bank slips, update amounts with interest/penalties, and send invoices or statements upon customer request. * **Information Management:** Record 100% of contacts, payment promises, and agreements made in our ERP system. * **Control and Clearance:** Monitor daily bank returns, identify payments received, and manually clear entries when necessary. * **Management Support:** Assist management in preparing basic *Aging* reports (overdue items categorized by period) and mapping the main causes of delinquency. You will collaborate closely with various departments across the company, contributing to financial sustainability and internal process improvement. ### **✅ Mandatory Requirements** * Reside in Rio do Sul/SC or surrounding region * **Education:** Completed high school (mandatory). Pursuing a degree in Business Administration, Accounting, Financial Management, or related fields is a strong advantage. * **Experience:** Prior experience (even entry-level) in administrative routines, customer service (SAC), or collections. * **Exceptional Communication Skills:** Excellent verbal and written communication. Must be able to draft clear e-mails without Portuguese language errors and demonstrate strong telephone communication skills. * **Technical Knowledge:** Basic Microsoft Office suite (especially Excel for simple tracking) and familiarity with management systems (ERPs). * **Empathy and Emotional Intelligence:** Ability to handle objections and interact professionally with dissatisfied or financially distressed customers. * **Persuasive Ability:** Skilled in negotiation to convince customers to prioritize our payment. * **Organization and Discipline:** Ability to follow established processes, routine follow-ups, and consistently maintain up-to-date system records. ### **Work Model** This position is **on-site in Rio do Sul**. We believe daily interaction accelerates learning, strengthens connections, and improves outcomes; therefore, we prioritize on-site work for this role. ### **Benefits** * Up to **2.5 extra salaries per year** via PPR (Profit Participation Program); * Meal/Voucher allowance of R$ 31/day — Swile card; * Chartered transportation to Ibirama/SC and Ituporanga/SC; * Progressive Unimed health plan (starts at 50% coverage); * Dental plan; * GoGood: unlimited immediate care + 1 session with a nutritionist and specialist, 2 sessions with a psychologist — fully covered by us; * Flexible working hours + hour bank; * Birthday day off; * Continuous training and clear career advancement opportunities. ### **Hiring Process** * Application submission and resume screening * Initial chat with recruitment team * Technical assessment (if applicable) * Interview with leadership * Offer letter All stages are eliminatory, but you’ll receive feedback throughout the process. **Interested? Apply now! We carefully review every resume.**
João Silva
Indeed · HR
João Silva
Indeed · HR
