Technical Support Representative | Timbó

Description

Job Summary: Our Technical Support team provides remote assistance to customers, resolving technical issues while ensuring timely service delivery, with emphasis on communication and logical reasoning. Key Highlights: 1. Remote technical support for customers 2. First-contact resolution focus 3. Valuation of skills such as logical reasoning and effective communication When our customers have questions or encounter technical issues related to our services’ functionality, the Technical Support team steps in to assist remotely. If you’re experienced in equipment configuration and networking—or eager to learn about these areas—you’re a perfect match! We want your resume in our inbox now! :) **This and all other posted positions are open to persons with disabilities (PcD)** **Responsibilities and Duties** * Provide customer support via designated communication channels; * Generate and communicate the service protocol number to the customer; * Identify and pursue resolution of customer requests; * Conduct basic diagnostic tests with customers; * Escalate to Level 2 Analysts when required; * Identify and ensure adherence to SLA deadlines for dedicated customers, interconnection services, or government accounts; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Strive for first-contact resolution; if unattainable, escalate to the responsible department; * Comply with company-established deadlines and regulations, as well as applicable legislation. **Requirements and Qualifications** **Skills:** Knowledge of networking and maintenance, logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work Schedule During Training Period (approximately 20 days):** Monday to Friday, from 08:00 to 12:00 and from 13:12 to 18:00 **Post-training Work Schedule (Remote):** 07:00 to 13:00 and 14:00 to 19:00 \- 12x36 shift schedule\. **Opportunity to work in Timbó and surrounding region.** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance Performance-Based Incentive Program Unifique \- PPR Five-Year Service Bonus Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Programs Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for residential, corporate, and government clients. With an innovative mindset, we combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations—new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná, consistently maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology across 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and create growth opportunities for those who drive progress! All this is achieved through strong collaboration and a commitment to high performance. Here, you won’t just participate—you’ll co-create the future! Join us! Unifique—simplifying lives since 1997! **All our job opportunities are open to persons with disabilities** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance PPR \- Profit Sharing Program Five-Year Service Bonus Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Programs Service Discounts Unifique