PPCP Analyst | Timbó

Description

Job Summary: Ensure quality and resolution in customer service by analyzing interactions to identify areas for improvement and guarantee an excellent customer experience. Key Highlights: 1. Ensure quality and resolution in customer service. 2. Identify weaknesses and implement improvements. 3. Partner with leadership for continuous improvement. The Quality Department is responsible for ensuring that Unifique’s customer service meets the high standards of quality and resolution we value. Our main objective is to ensure customers receive excellent service and have an outstanding experience with us. To achieve this, we analyze customer service interactions across key support areas—listening to recordings and reviewing chat transcripts—to assess quality levels and identify weaknesses, acting impartially and collaboratively with leadership to ensure effective implementation of improvements. If you’re passionate about making a difference and confident that Unifique can be the best in customer service, send your resume—we encourage you to apply! \=D **This and all other listed positions are open to Persons with Disabilities (PcD)** **Responsibilities and Duties** * Plan purchase orders; * Analyze and control volumes aligned with operational production; * Execute logistics processes; * Support new services launched by the company, including item identification, cross-departmental quotation coordination, and timely delivery; * Manage equipment, materials, and tooling; * Identify and guide incorporation processes; * Negotiate deliveries with the Procurement Department for controlled entities and incorporated units; * Develop action plans to minimize errors and unforeseen issues related to consumables; * Maintain purchase scheduling; * Generate reports on consumable usage; * Align with Warehouse Department processes: equipment reuse, product replacement or reallocation needs, freight scheduling, etc.; * Prioritize and ensure smooth delivery execution and continuous improvement of operational teams. **Requirements and Qualifications** **Skills:** Microsoft Office Suite. System knowledge. Technical knowledge. Flexibility and adaptability to business needs, people, and processes; Sense of urgency and innovation. **Education:** Completed or ongoing Bachelor’s degree in Business Administration, Management Processes, Production Engineering, or related fields, with specialization in PPCP. **Additional Information** **Working Hours:** Monday to Friday, from 08:00 to 12:00 and from 13:12 to 18:00 On-site opportunity in Timbó/SC. ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR – Profit Sharing Program Quinquennial Bonus – Recognition for Years of Service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve centered our mission on the customer, delivering telecommunications solutions for households, businesses, and government institutions. With an innovative mindset, we combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and have grown through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from Anatel, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop future-oriented solutions and create growth opportunities for those who drive progress—fueled by collaboration and a strong focus on high performance. Here, you won’t just participate—you’ll co-create the future! Join us! Unifique, simplifying lives since 1997! **All our job opportunities are open to Persons with Disabilities** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR – Profit Sharing Program Quinquennial Bonus – Recognition for Years of Service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique