OPERATIONAL SUPERVISOR

Description

Job Summary: The Operational Supervisor leads and supervises operational teams, ensuring service quality and customer service, with a focus on people management and daily problem resolution. Key Highlights: 1. Operational team leadership and supervision 2. People management and daily problem resolution 3. Service quality assurance and customer satisfaction **Job Description:** ---------------------- The Operational Supervisor will be responsible for leading and supervising the operational team’s activities, ensuring compliance with processes, service quality, and fulfillment of customer requirements. This role directly involves people management, performance indicator monitoring, and resolution of day-to-day issues. **Desired Qualifications:** -------------------------- Completed high school education (undergraduate studies in progress or completed preferred); Prior experience in leading operational teams; Knowledge of administrative and operational routines; Strong communication skills, organization, and proactivity; Basic computer proficiency (Microsoft Office suite). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Meal allowance; * Attendance bonus; * Dental plan; * Transportation allowance (VT); * Dental plan; * Pharmacy benefit. **Work Location:** ---------------------- Joinville \- SC **Working Hours:** ------------------------ 7:00 AM to 7:00 PM, rotating 12x36 schedule **Additional Information:** --------------------------- Supervise and guide the operational team; Monitor service execution according to established standards; Ensure adherence to deadlines, quality, and productivity; Manage attendance records, work schedules, and absenteeism; Resolve conflicts and support team members; Maintain client contact to ensure service satisfaction; Prepare operational reports and track performance indicators; Ensure compliance with safety regulations and internal procedures.