Senior Support Technician

Description

Job Summary: Join an engaged team committed to delivering innovative tools and advancing your career at one of Brazil's top software companies—serving clients and resolving system-related issues. Key Highlights: 1. Opportunity to learn, grow, transform, and innovate 2. Develop your career at Brazil's leading software company 3. Hybrid work model with remote work flexibility Our mission is to simplify people's daily lives through our software solutions tailored to diverse market segments. To achieve this, we rely on an exceptional team composed of passionate, dedicated individuals united by a single purpose: delivering innovative tools. We invite you to collaborate in improving what already exists—and go beyond! This could be your new challenge to learn, grow, transform, and innovate—with the opportunity to advance your career at one of Brazil's premier software companies. Join this outstanding company! Become a Benner! **Responsibilities and Duties** * Provide customer support via phone, e-mail, and the SisconWeb tool, as well as other service management tools, to clarify questions regarding system usage; * Replicate system incidents before forwarding them to the correction team. * Identify and resolve issues, documenting them clearly. * Ensure prioritization requests from our customers; * Communicate estimated delivery timelines for support cases/corrections (frequent feedback to the customer); * Track each support request from opening until closure (customer confirmation); * Guarantee adherence to the Service Level Agreement (SLA); * Route implementation and improvement requests after triaging demand; * Deploy and configure the Benner environment for clients; * Log support hours; * Propose improvements to the support process. **Requirements and Qualifications** * Experience in systems support (preferred); * Knowledge of SQL; * Knowledge of Cloud technologies; * Strong oral and written communication skills (proficient Portuguese); * Ability to work effectively in a team; * Dynamism, efficiency, and motivation. **Additional Information** Become a Benner! Transportation Allowance Life Insurance Health Plan Dental Plan Referral Bonus Day Off Corporate University: Alura Certification Incentive Education Assistance Marriage Assistance Hybrid work model (02 days onsite, 03 days remote) For 28 years, in Blumenau \- Santa Catarina, a dream was born: transforming the technology sector through software that simplifies daily business management for thousands of companies. The dream became reality, and today we have over 1\.500 employees across the entire national territory, working every day to develop the best software solutions in the market. Our products are comprehensive and customized for diverse sectors—including Healthcare, Logistics, Human Resources, and Legal Compliance. Additionally, we support healthcare enterprise and legal sector management through our BPO services. **Our story reflects a commitment to delivering excellence—in an innovative way!** Nationally recognized as one of the largest technology companies in the market, we continuously recruit innovative professionals who constantly seek new solutions to improve the daily lives of thousands of Brazilians and businesses. We believe diversity—of people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator, reflecting the society in which we live; therefore, we strive to build a more inclusive culture and a more diverse, representative workplace. **Explore our open positions and help revolutionize business management!** **\#VemSerBenner**