Cashier Supervisor

Description

Job Summary: Responsible for monitoring, coordinating, and controlling front-desk cashier activities to ensure excellence in customer service and accuracy in financial transactions. Key Highlights: 1. Coordinate front-desk cashier activities and guide the team. 2. Ensure excellence in customer service and financial accuracy. 3. Promote professional development and team motivation. About Us GTOP Group comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-desk cashier activities, guiding and clarifying operational doubts for cashiers and packers in their daily tasks, approving transactions, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in customer service and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure execution of front-desk cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing system loads on PDVs and scales; checking prices; providing and clarifying inquiries; monitoring cashier transaction discrepancies (monetary movements and loss prevention); organizing informational and support meetings; and handling diverse customer requests; Ensure accurate execution of daily cashier cash withdrawals and closings, including physical cash counting and reconciliation with system records, to guarantee accuracy in the store’s financial transactions; Guarantee and organize customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-desk cashier losses through preventive actions such as minimizing bag waste, preventing thefts, and ensuring prompt returns of perishable items, etc. Manage personnel scheduling—including leave rotations, hour banks, vacations, and other work-hour-related matters—by reviewing managerial reports provided by the HR Department and by advising team members; Promote team professional development and motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance for related activities as required; Requirements **Minimum academic qualification:** Completed high school education **Specific knowledge:** Cashier operations, financial transactions **Additional information:** Fully in-person position **Work location:** R. Luigi Sardagna, 120 \- Centro, Rodeio \- SC **Working hours:** 2:00 PM to 4:00 PM and 5:10 PM to 10:20 PM **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Store Purchase Discount Program Life Insurance * Position available for persons with disabilities (PCD)