TECHNICAL SUPPORT ASSISTANT (RH Genial)

Description

Job Summary: Professional responsible for customer service, incident tracking, conducting training sessions and installation testing, and performing routine technical support tasks. Key Highlights: 1. Customer service and technical support 2. Conducting training sessions and installation testing 3. Tasks related to Technical Support Assistant routines Digital Recruitment Consulting is seeking a Technical Support Assistant in Blumenau. RH Genial is a company specialized in human resources solutions, offering services ranging from recruitment and selection to people management consulting. **Responsibilities:** Customer service via phone, WhatsApp, and email (ticketing system). Monitoring and managing open incidents. Conducting customer training sessions. Performing installation tests alongside technicians. Tasks related to Technical Support Assistant routines. Previous experience as a Support Analyst, Technical Support Technician, Technical Support Assistant, or Support Specialist may indicate suitability for some of the activities associated with this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * SESC Membership **Additional Information:** * \#UrgentOpening * Employment Type: Permanent — On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 12:00 and from 13:30 to 18:00.