Junior Customer Service Assistant

Description

Job Summary: Provide exceptional customer service, ensuring a comfortable, efficient, and professional experience for patients while collaborating with the team. Key Highlights: 1. Exceptional customer service in the clinical environment 2. Collaboration to foster a harmonious workplace 3. Clear and accurate communication with patients **Mission** Deliver exceptional customer service, ensuring that patients’ experience at the clinic is comfortable, efficient, and professional. Communicate\-clearly with patients, providing accurate information regarding appointment times, procedures, and clinic policies. Collaborate with other staff members to maintain a harmonious workplace and ensure a positive patient experience. **Main Responsibilities** * Schedule appointments and exams * Monitor and direct internal patient flow * Respond to medical requests * Serve as the interface between Reception, Triage, and the Medical Office **Requirements** * Proficiency in computer applications * Experience in public-facing customer service * Completed high school education **Behavioral Skills** * Multitasking * Proactivity * Dynamism **Location**: Shopping Park Europeu \- Rodovia Paul Fritz Kuehnrich, 1600 \- 2nd Floor \- Itoupava Norte, Blumenau \- SC, 89052\-380 **Working Hours**: Monday to Friday, 07:30 to 17:30