FLV Supervisor

Description

Job Summary: Responsible for supervising, organizing, and controlling FLV department routines to achieve operational efficiency, quality, and customer service. Key Highlights: 1. Team Leadership and Development 2. Strategic Sales and Inventory Management 3. Customer Experience Focus About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring FLV department routines; guiding and clarifying team queries; preparing and managing work schedules, overtime, and time-off requests; defining timelines and standardizing procedures—all aimed at maximizing operational efficiency, product and service quality, in compliance with rules, best practices manual, hygiene and safety standards, established guidelines, and targets—as well as delivering customer service and sales. ACTIVITIES TO BE PERFORMED Ensure a positive customer shopping experience by meeting their needs, delighting and advising them on the variety of products offered, and making appropriate sales suggestions; Ensure, promote, and maximize sales targets through strategic product mix planning, defining timelines and displaying attractive and differentiated products, while maintaining cordial customer relationships; Ensure reduction of FLV losses and damages by guiding, monitoring, and controlling daily team activities and operations, suggesting and implementing recovery actions where possible, and defining and standardizing operational procedures; Ensure procurement management for the department, analyzing and administering inventory levels and their sales history, seasonality, and specific promotions, scheduling orders with appropriate lead time to guarantee supply and restocking—avoiding stockouts, losses, and disruptions; Ensure the product counter is always fully stocked, correctly priced, organized, and clean—guiding, monitoring, and overseeing daily routines; Ensure proper receipt of goods, and organize, guide, and/or store items in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated about new products; Guarantee people management regarding time-off schedules, hour banks, vacations, and other work schedule-related matters—by reviewing managerial reports provided by the HR Department and advising team members; Promote professional development and team motivation through continuous feedback and guidance, performance monitoring, and technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness—including equipment and utensils—through daily sanitation procedures, and request equipment calibration and maintenance when necessary; Requirements Keep the team united and engaged despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts—considering store context, timing, seasonality, and location. **Additional Information:** Experience (in the field) **Desired Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Counter setup knowledge, food handling, sales analysis, margin analysis, loss analysis, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefits Retail Store Purchase Benefits Life Insurance * Position available for persons with disabilities (PCD)