Support Analyst

Description

Job Summary: As a Support Analyst, you will be responsible for assisting customers, resolving inquiries and incidents, creating documentation, and conducting training sessions to ensure a positive customer experience. Key Highlights: 1. Teamwork focused on delivering the best solution for the customer. 2. Promoting problem resolution and process improvements for the customer. 3. Continuous focus on delivery quality and customer satisfaction. **A typical workday!** In the Support area, we always work as a team — a group of analysts dedicated to delivering the best possible solution for our customers, with agility and accuracy. We are committed to resolving problems and improving customer processes beyond just integrating our platform — acting as true business partners. Ultimately, we aim to deliver a consistently positive experience, centered on high-quality delivery and customer satisfaction. As a Support Analyst, you will be responsible for supporting both internal and external customers, resolving systemic inquiries and incidents, and ensuring a positive customer experience. You will also manage the creation and updating of documentation to help customers resolve future questions efficiently and effectively, as well as deliver usability training on our platform to customers. **What you need to know/be/have:** * Experience in controller-related processes (revenues, expenses, variable costs, accounting and financial statements, etc.). * Knowledge of managerial accounting, budget planning, and business management. * Experience using electronic spreadsheets for validation (VLOOKUP, SUMIF, Pivot Tables, etc.). * Strong verbal and written communication skills. * Knowledge of databases, SQL language, and system infrastructure is a plus. * Customer support experience is a plus. **Benefits:** * Unimed health insurance plan (monthly premium fully covered by us). * Nationwide dental insurance plan (monthly premium fully covered by us). * Flexible meal card — R$840.00/month. * Transportation allowance (no deductions) or parking assistance. * Referral bonus: R$1,000. * Birthday day off. * Two additional vacation days at year-end. * SESC membership. * Partnerships with various establishments (educational institutions, pharmacies, restaurants, etc).