Junior IT Support Analyst

Description

Job Summary: Join Paytrack, a leading provider of corporate travel, payment, and expense management solutions, as a key member of the IT Support team. Key Highlights: 1. Opportunity to contribute to company results and growth 2. Focus on innovation, creativity, and diversity 3. IT technical support with emphasis on infrastructure and security management Paytrack is a leading provider of corporate travel, payment, and expense management solutions. We serve over 1,000 major corporate clients. Our mission is to simplify corporate expense management, making it as intuitive and efficient as personal experiences, while accommodating the complexity required by large enterprises. **Working in Support** is an excellent opportunity to contribute to company results and establish your professional footprint, while simultaneously expanding your professional expertise. Here, you are a vital component of the company’s strategy and growth! We are a company of innovative, creative, and diverse individuals — so we warmly welcome you and your uniqueness. Your day-to-day responsibilities will include: * Administering and maintaining IT infrastructure, including networks, firewalls, cloud-based collaboration environments, workstations, and hardware and software assets — ensuring functionality, security, and resource availability; * Providing on-site and remote technical support, resolving complex issues, managing requests via help desk (with SLA focus), sustaining software and systems, and supporting IT projects and third-party implementations; * Implementing information security solutions and controlling access to company resources. * Mapping, documenting, and maintaining IT department processes; authoring documentation and keeping the knowledge base up to date. ✔️ What You Need: * Experience administering Windows operating systems, networks (LAN, WAN, WLAN, VPN), Microsoft 365 and Google Workspace environments, hardware and software asset management, and Identity and Access Management (IAM); * Experience with help desk tools and SLA-driven support management, VoIP telephony, and documentation of IT tasks, activities, and processes; * Assertive communication skills and ability to collaborate effectively within a team; * Problem-solving proficiency and ability to handle unexpected situations proactively seeking solutions; ✔️ What Could Set You Apart: * Experience with operating systems (Linux, macOS, Android) and familiarity with Microsoft Entra and Microsoft Intune (MDM) administration; * Experience with routers and Wi-Fi equipment, as well as the Zendesk/Jira support platform.