IT Support Analyst

Description

Job Summary: IT Support Analyst to ensure the operation and availability of the technological infrastructure, providing support for systems, networks, equipment, and users. Key Highlights: 1. IT infrastructure and systems support 2. Monitoring and maintenance of IT environment 3. World-renowned automotive company We are seeking an **IT Support Analyst** to join the team at **ZEN S.A.**, an industry leader globally in the automotive sector. In this role, you will be responsible for ensuring the operation and availability of the company's technological infrastructure, supporting systems, networks, equipment, and users—contributing to organizational efficiency and operational continuity. **Work Schedule: On-site, Monday to Friday, compensatory Saturday, from 5:30 AM to 3:12 PM** **Responsibilities and Duties** * Install, configure, and maintain operating systems and all implemented software; * Identify technical issues with equipment and IT network, testing\-them, researching, and studying solutions; * Train system users on proper usage of basic software; * Ensure preventive maintenance of equipment to avoid resource unavailability; * Develop specifications, tests, and validation of hardware and software to be acquired from third parties; * Monitor the IT infrastructure environment and ensure its availability, using tools such as Zabbix and Grafana; * Provide support for the company’s information architecture, hardware, software, databases, telecommunications resources, and information security aspects; * Guarantee backup integrity through execution and restoration per established standards; * Contribute to maintaining the availability of the entire technological infrastructure by monitoring the entire environment, verifying performance, and specifying improvements; * Support specification, planning, development, deployment, and maintenance activities for data processing and communication software within automated unit communication environments. **Requirements and Qualifications** * Windows Server administration, Active Directory, GPO, WSUS, NPS, ADFS; * Storage, Network Services, Routing, LAN, Switching, Firewall, DHCP, DNS, FTP, SFTP, RDP, NAC; * Virtualization (VMware); * Web servers: Apache, Nginx, IIS, Tomcat; * Office365 environment management; * Backup tools; * Bachelor’s degree in progress or completed in IT (Computer Science, Computer Engineering, Information Systems, or related fields). **Additional Information** * Annual profit-sharing program; * Semi-annual attendance bonus; * Health insurance plan (extendable to dependents); * Outpatient medical assistance; * Dental assistance (extendable to dependents); * Psychological support; * 50% reimbursement for medications (extendable to dependents); * Childcare allowance for children up to 5 years old; * Life insurance; * On-site meals; * Educational incentives; * Optional life insurance; * And much more! ZEN S.A. is the world’s largest independent manufacturer of starter drives for the automotive industry and a key supplier of parts for both original equipment and aftermarket segments. **It’s our people who drive us forward—so we can drive mobility around the world!** We are a diverse team that values collaboration and mutual care. Together, we are committed to delivering high-quality products and continuously improving everything we do. Our recruitment processes are conducted via **Gupy**, a platform that ensures privacy and protection of your personal data in compliance with the General Data Protection Law (Federal Law No. 13.709/2018). **Want to join the \#TIMEZEN? Send us your resume!** **Some of Our Achievements** * Certified for five consecutive years (2020, 2021, 2022, 2023, and 2024) as a Great Place to Work® by Great Place to Work (GPTW); * Ranked among the Top 150 Best Companies to Work for in Brazil by Você S/A Magazine Guide in 2016, 2017, 2018, and 2019; * Ser Humano Award for best people management practices in 2015, 2016, 2018, 2020, and 2025; * Kaizen Lean Award for benchmark projects applying Lean methodology in 2018, 2019, and 2020, plus second place in the global edition of the award in 2019; * Santa Catarina Education Award in 2014, 2016, and 2018; * Onda Verde Trophy, recognizing sustainability initiatives in 2015, 2017, and 2018\.