Job Summary: A B2C professional focused on understanding customers' needs and transforming them into unique value propositions, with an emphasis on delighting and retaining customers in an environment that values technology and teamwork. Key Highlights: 1. Environment that inspires trust and self-development 2. Focus on delighting and retaining customers 3. Teamwork and passion for technology **B2C VP** **Southern Regional Directorate** **Work Location:** Blumenau Centro/SC Store An open, transparent workplace that inspires trust and self-development. With this scenario in mind, the B2C area seeks to deeply understand our customers' needs and transform them into a unique value proposition. Delighting and retaining customers is what drives us daily! If you love technology, enjoy a dynamic environment and teamwork, your place is with us at Vivo stores! Here, we take pleasure in serving customers and presenting all the connectivity services Vivo offers—enabling people to enjoy life to the fullest through a delightful experience. **Responsibilities and Duties** Monitor and manage store inventory, administrative controls, and verifications. Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs. Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices across the company. **Requirements and Qualifications** Completed High School Education — Certificate of Completion **Additional Information** See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits—they’re also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes—a brand-new smartphone for you! • Unlimited voice and data plan! Yes—unlimited! With Vivo’s best mobile network, now even faster with 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit-Sharing Program (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll be eligible for subsidies to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, dress style, individuality—and where you can be authentic. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help you transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions—including discounts, certifications, and online courses; • Advance your career through our Internal Recruitment Program—within Brazil or abroad—as we operate in over 17 countries! \#VivoMinhaCarreira • Access a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our job openings are open to persons with disabilities and/or rehabilitated individuals. We embrace a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io. There is no application or hiring fee. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives with security and reliability—all delivered with the quality only Vivo provides. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage reflecting the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone—supporting and embracing differences. Currently, we **connect approximately 357.5 million internet, mobile and fixed-line telephony, and pay-TV access points**. A reference in 4G mobile telephony and ultra-fast fixed broadband, we offer the market’s largest HD-channel pay-TV service and numerous online applications. We believe that delivering the best customer experience begins with delivering an excellent employee experience. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
